OUR 5 POINT CARE SERVICE
Our furniture’s timeless design lends itself to long-lasting quality that will stand the test of time. As well as this, we’re committed to making the design, buying and installation process as seamless as possible for you.
WE PROMISE
Our unique 5-point care service ensures that we will look after you before, during and after your purchase.
1. YOUR PRICE WILL NOT VARY
We don’t believe in discounting. Why should one person pay less than another? The price quoted is the price you will pay.
We do occasionally get a special offer from BoConcept in Denmark. If the price of any order drops to less than you paid (up to 21 days after ordering) let us know and we will give you a credit for the difference in your order value.
Ogi Armchair
The Amsterdam Sofa
Fusion Daybed
2. YOUR DELIVERY DATE
We understand the frustration when furniture companies are vague with delivery dates. That’s why we will give you a delivery date when we confirm your order.
If we don’t stick to it, we will refund the cost of your delivery.
3. WE WILL KEEP YOU FULLY INFORMED
We guarantee to keep you updated about your order so you always know what happens next:
We will give you a delivery date when you place your order
• We will confirm that date within 3 working days
• We will call you the week before delivery with a delivery slot
• We will text you on the morning of delivery to confirm your order is on its way
• We will call you at least 30 minutes before arrival.
Como Wall System
Fusion Daybed
4. YOUR COMPLETE SATISFACTION
Our Design Consultants love helping you design the perfect room or specific item. If you are not fully satisfied with the design once installed, let us know within seven days and we will gladly change it for an alternative solution.
The Amsterdam Sofa
5. A LIFETIME OF CARE
We love creating designs for our clients because we know we offer great value. We really believe in our designs so are happy to help you to care for your furniture as long as you own it.
We provide a 5-year Warranty as standard – covering material and workmanship defects on all products from our entire collection, ensuring that defects are corrected, or the product is replaced within the warranty period.
In addition to this, we also offer the optional Guardsman's 5 Year Elite Protection Plan, which covers life’s little accidents, such as food or drink spills and accidental damage to your furniture. Find out more here.
Of course we expect our products to last even longer, and should you have an issue after 5 years we will do our best to resolve it through our Lifetime Care Service, ideally free of charge, for as long as you own the item. If we can’t resolve it, we will give you a voucher for 20% off to spend in-store.
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