Main duties include, but are not limited to:

· Reviewing orders processed the previous day, ensuring everything is correct and that no key information is missing.

· Ensuring that delivery slots are correctly booked for each order.

· Order optimisation - looking closely at orders once a week to check for production delays, rescheduling any deliveries as necessary, and keeping the customer informed at all stages.

· Reviewing delivery feedback daily, checking for any problems and arranging follow-up as required.

· Reporting product claims to HQ in Denmark, and agreeing a suitable resolution with the customer.

· Acting as a line of communication between the customer, our store, and our logistics team.

· Taking all possible preventative actions to avoid customer complaints.

· Ensuring any completed orders with an incomplete order status have been closed off.

· Adjusting stock levels as required, including removal of damaged stock, and addition of stock transferred from other stores.

· Booking service visits as required, for goods requiring repair or replacement.