faq

COVID-19 INFORMATION FOR OUR CUSTOMERS

These are unprecedented times, the situation is constantly changing and we adapt to it day by day. Our priority is ensuring the health and wellbeing of our employees, partners, and customers. As such, we closely monitor and follow guidelines from the various government bodies across our markets to ensure strict controls and guidelines are followed.

Please find some FAQs below. We will be updating this page regularly as the situation evolves.

Are your stores still open?

In line with the Scottish Government restrictions, our stores are open.

Book your store appointment here.

If you are unable to visit us in store, our teams are still ready to help you from afar by email, telephone, text, or video call, with all of our stores offering virtual styling consultations.

All of our store teams are ready to help you during normal business hours.

You can also shop with us online as normal.

Can I still order online?

Yes, you can still order online as normal. Specific delivery details and times will be confirmed at the point of order.

Are you still delivering?

Yes, we are still delivering our furniture to you.

As per the guidelines and laws passed by the Scottish government, we are permitted to enter your home to deliver/install essential items of furniture or to repair essential items of furniture. Essential items of furniture are:

Beds
Mattresses
Wardrobes
Bedroom drawers
Desks
Dining tables
Dining/office chairs
Sofas
Living chairs

For all other non-essential items that you can carry into your home, we are able to place your order at your front door or in a garage assembled (if required) or boxed/wrapped. For non-essential items being delivered to your front door or in a garage assembled (if required) or boxed/wrapped, we ask that you are aware of the size/dimensions and weight of your product.

What if my furniture is unsuitable?

We understand that it can be tricky to find the right piece for you at this time without physically trying the furniture. This is why our designers are trained to select the best options for you.

If you find that your furniture is unsuitable, our unique 5-point care guarantee covers this. If you are not fully satisfied with the design once installed, let us know within 7 days and we will gladly find you an alternative solution.

KEEPING YOU SAFE

We have introduced new practices to our showrooms and maintained our high level of cleanliness to help keep both our staff and clients safe.

All visitors will be asked to use sanitiser provided upon entry, exit and at various touch points around the store throughout their visit.

We have provided floor markings around our showrooms to help you maintain a safe social distance during your visit.

We are limiting the amount of people that will be allowed in the showroom at once. This means there may be a queue, but our Design Consultants will be managing the flow of customers in and out of the store to give you the space you need.

We have installed extra large televisions in our styled roomsets, allowing design presentations to be carried out with easy viewing and at a safe, comfortable distance.

We have put precations in place to make sure our staff remain safe. These include temperature checks on arrival, optional mask wearing and splitting up our teams to avoid any potential cross-contamination.

We are maintaining our high standards of hygiene and cleanliness throughout all of our stores, and have incorporated additional procedures to our daily cleaning routine. We also offer protective sheeting and fabric-safe antibacterial solution for customers who would prefer additional protection.

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