HOW MUCH DOES DELIVERY AND INSTALLATION COST AT BOCONCEPT SCOTLAND?
your questions answered
by David Hutchinson, Logistics Manager
HOW MUCH WILL I NEED TO PAY FOR DELIVERY?
WHAT DOES THE DELIVERY CHARGE COVER?
In addition to bringing the furnishings to you, everything will be unwrapped, built and positioned in the location that you have requested within your home ready for you to enjoy.
If you have purchased fabric protector spray or leather care cream from us, your installer will apply this for you. The remainder of the care product will be yours to keep, to use as required, along with the fabric or leather cleaner product if you purchased it.
IS THERE AN ADDITIONAL CHARGE FOR INSTALLATION?
Installation of all of your furniture is free, with the exception of wall-mounting which is charged at £35 per item.
We understand that the wall-mounting charge may seem a lot, especially when the rest of the installation is free of charge, but this is less about the time it takes on site and more about the time taken by our installation team to plan and prepare the necessary equipment in order to ensure the items are securely fitted to your specific type of wall.
Wall-mounting is optional so you are welcome hang everything yourself or find someone else who will. Speaking from experience, wall mounting your beautfully designed new piece of furniture can be a stressful undertaking, and many people have neither the tools nor the skill to wall-mount items easily. The last thing you want is for your freshly painted walls to resemble Swiss cheese or, in a worst case scenario, your brand new piece falling off the wall. So, for peace of mind that everything will be taken care of, we believe that the fee is great value for money.
IS THERE ANYTHING WE CAN’T DO?
We cannot wall mount onto lath & plaster, or dot & dab constructed walls, but any other type can be accommodated if we know in advance. If you are not sure, please let us know this too and we will try to cover all eventualities.
In the unusual event that we are unable to successfully wall mount any of your items, the fee will be refunded and your product can be exchanged for alternatives or a credit note issued. Unfortunately, BoConcept cannot be responsible for reinstating wall surfaces due to the walls being unsuitable.
THE VALUE OF EXPERT SERVICE
Our in-house delivery team have years of experience with BoConcept products and love the chance to solve a problem!
They understand the value of your carefully selected furnishings and know the right way to carry and lift each piece to keep it in perfect condition when moving from the van into your home.
Your installer will also take the time to check over each item with you, making sure that everything is just as it should be and ensuring that any questions you may have are answered. They will make sure that you are 100% happy with every last detail.
DID YOU KNOW THAT AFTER-CARE IS INCLUDED?
As part of our Five Point Care Guarantee, we will also come out and perform any maintenance on your furniture. This includes tightening legs on dining chairs or touching up any scratches or chips on lacquered surfaces.
If you are moving house, our delivery and installation team are also available to dismantle and rebuild your furniture for you, making sure that it receives the level of care it deserves and looks great in its new location. There is a charge for this service, and prices are available on request.
Can't find what you're looking for? The team at BoConcept Scotland are always on hand to answer questions, provide advice or inspiration or help you in any way possible. Let us know how we can help in the live chat or send us an email and we will get back to you as soon as we can.
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