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BOOK AN APPOINTMENT

CREATE YOUR SPACE, YOUR WAY

 

There are multiple ways to access the help of an interior designer at BoConcept.  We cater to your needs and wants, whatever suits you and your lifestyle. 

In- Store

Book a dedicated timeslot in-store with one of our designers, for an interruption-free design session to get your perfect space underway.

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You can always visit our stores without an appointment, but this option is perfect if you have a specific outcome in mind, or just want some dedicated time to discuss your ideas with a designer. Whether it’s finishing touches you’re shopping for, or starting a whole home from scratch, booking in advance guarantees you the availability and undivided attention of your designer. It also allows our designers to prepare some ideas in advance, and tailor your visit as much as possible, to ensure you get the absolute most out of your time in store.

STEP 1

Book your appointment. We’ll ask you to fill in a few small details, so we can get an idea of your requirements.

STEP 2

Your Design Consultant will contact you before your visit to discuss your needs in a bit more detail. They’ll confirm your appointment and agree a suitable appointment length based on your requirements.

Step 3

On the day, your designer will be ready for you when you arrive, and your appointment will be spent in whatever way is best for your project. Whether it’s products, layouts, finishes, accessories – or a mix of everything! – we’ll help you co-create your perfect space. Once you’re happy with your design, we’ll get your order placed!

At Home

One of our interior designers will visit you in the comfort and context of your home, to discuss ideas, measure up and co-create your ideal space.

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If you’re not sure where to start, don’t have any floorplans, are working with difficult spaces, or want to make sure your favourite pieces will work in your space, this is a great option for you.
Our home visits usually last around 45-60 minutes, and this time can be spent in whichever way is best for your project. Your designer will take some time to understand all your requirements, measure up your space(s), show you some finishes, and identify some potential solutions. Depending on the stage of the project you’re at, this may be all you need to get your order underway, in which case, great! But usually, your designer would schedule a follow-up appointment with you, where they’ll present your solution to you using a combination of 3D room renders, moodboards and augmented reality. Together, you’ll finetune the details to agree your perfect solution, and once you’re happy, we’ll get your order placed.

Step 1

Book your appointment. We’ll ask you to fill in a few small details, so we can get an idea of your requirements.

Step 2

Your Design Consultant will contact you before your visit to discuss your needs in a bit more detail. The more information you can give them at this stage, the further you’ll be able to progress while they’re in your home.

Step 3

On the day of our appointment, your visit will be spent in whichever way is best for your project. Whether it’s finishing touches, a single piece of furniture, or a comprehensive home design you’re looking for, they’ll gather all the information they need, measuring up your space(s), discussing your ideas, showing you some finishes, and identifying some potential solutions.

Step 4

Depending on the stage of the project you’re at, you might be ready to get your order underway, in which case, great! Otherwise, your designer will schedule a follow-up appointment with you, where they’ll present your solution to you using a combination of 3D room renders, moodboards and augmented reality. Together, you’ll finetune the details to agree your perfect solution, and once you’re happy, we’ll get your order placed.

Virtually

Unable to visit the store? Book a video call to discuss your needs and virtually explore the collection. Show us your space, or don’t. It’s entirely up to you.

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In today’s ever-changing environment, there are many reasons you might not want to, or be able to, use one of our face-to-face services. This is where our virtual design service steps in. Whether you just want some advice on restyling your space, or you’re itching to get started on your next design project, a virtual design consultation is a great way to discuss your interior challenges. Appointments usually last between 15-30 minutes, and your designer will call you using whichever software is most convenient for you. Together, you can remotely share ideas, documents, screens and more, to arrive at your ideal solution. There’s no obligation to have your camera turned on, but it helps if you can show us around your space.

Step 1

Book your virtual appointment. We’ll ask you to fill in a few small details, so we can get an idea of your requirements.

Step 2

You will receive a confirmation email, outlining the technical requirements you’ll need to make sure your virtual appointment runs as smoothly as possible, as well as some guidelines and information on how you can best make use of your time with your designer.

Step 3

On the day, your appointment will be tailored to however works best for your project. Whether you want to discuss products, layouts, finishes, accessories, or a mix of everything, we’ll get you as far along the way as possible to creating your perfect space.

Step 4

From the first meeting, we will put together suggestions and recommendations that make the most out of your space and incorporate your ideas. We can also arrange any swatches of materials to be sent to your home to discuss.

Step 5

When you are 100% happy with your design, we will place the order. We know that choosing furniture remotely can be a nerve-wracking experience, which is why we do everything we possibly can to make sure you’re confident in the choices you’re making, and will only ever recommend products we’re sure you’ll love. And on the off-chance that you don’t love the piece? All our sales are backed-up by our unique 5-point guarantee, so you’ll never be stuck with something you’re not 100% happy with.

judy
judy
07/03/2021
I had just the best experience at BoConcept when I had recently split up with my partner and needed to choose my own furniture for my life going forward. Marc Spowart in the Edinburgh shop looked after me and was such a joy to work with. I had worried a bit about wandering off the street into an expensive shop with no plan to buy anything that day but it was all so easy and a fun experience. Marc was great at helping with colour and textures and how the chair and sofa might work in the room together. He was really helpful and totally un-pushy and looked after the whole process getting in touch even after delivery. The cost was probably similar to some of the major outlets but the quality and service were incompatible. I'd definitely go back.
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Satisfied
Satisfied
06/03/2021
From the moment we first visited the Edinburgh shop, we received attentive, professional and caring service. The interior design service helped us decide on size, shape and type of sofa. We had a whole house to furnish, three very different sofas and we had fantastic help and attention from Laura Speirs in Edinburgh
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Andrew Peden
Andrew Peden
01/03/2021
We have bought several items from Bo Concept in the recent past, all of which have been of exceptional standard. On every level, we found the service first class - from concept through to delivery. Our sales rep, Katherine, was very personable, knowledgeable and understanding of our requirements. Her after-sales service has also been very impressive. I should also compliment the professionalism of the delivery team who were punctual, courteous and sensitive to our circumstances. The ethos and post-sales guarantees put Bo Concept way ahead of its competitors in terms of customer care.
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Mr George Robertson
Mr George Robertson
01/03/2021
I moved home back late November and was looking to get myself a new dinning table and chairs but was putting it off due to retail stores being closed for I wanted to see the furniture before purchasing.Having visited Bo Concepts website (easy to navigate and great images of the products with many room set ideas) I decided to give my local Glasgow store a call, not only was the assistant Georgie super helpful but asked that I send her some images of my room and with her interior design experience called me to discuss all options, we choose the perfect dinning set for my room and also recommended a rug that will help pull the whole room together.I'd also like to add a special thank you to the delivery team, the two gentlemen did a perfect job and kept within the covid guidelines.All in all a great experience and I couldn't recommend Bo Concept enough.Thank you, GR
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P...M...
P...M...
25/02/2021
Our experience with BoConcept (Edinburgh) has been simply first class from start to finish.We fell in love with a sofa online and decided to request some fabric samples. We very quickly were contacted by Brie who offered to send some other extras and confirm our address etc. Already we were impressed by BoConcept's care and attention to detail.We would later go into the store to see the style of sofa in person. Rebecca the store manager looked after us. We were admittedly nervous and a little intimidated by price of the items we were looking at. Rebecca would go on to spend almost an hour with us discussing fabric options and helping us break down any points of deliberation between options. At no point did we feel any pressure whatsoever. No upselling. No sales pitch. The products speak for themselves and staff know this as qualified designers.We were so impressed by the service in store that we made the order. We paid a deposit which Rebecca offered because she didnt want us to feel like we had to pay £3300 upfront in the midst of finalising our house purchase. The lead time was as expected a few months which in a COVID world is completely expected.We paid the rest of our balance about 2 weeks before our delivery date with zero chasing from the team in Edinburgh to make payment. During the time between ordering and delivery Brie would check in on us and see if we wanted anything else during their 15% sale. We chatted at length about an armchair and Brie even went to the effort of making a 3D model of it with different images of fabric options. This was all FREE. We ultimately decided that we didnt have space but Bries efforts here to help us visualise the chair were highly professional.The sofa came on the day that was identified at the sale and was built within 15 minutes. All COVID measures followed by the delivery team. Unfortunately, through our own fault, we decided we may have made a mistake with the colour choice. This is our mistake and our preference. Normally this is when you would panic, however BoConcept offer a 5-part guarantee that allows you to order a brand new sofa in a different colour if you are unhappy with the original. The only thing you have to do is let them know within a week of delivery - more than enough time in my opinion. Unbelievably they even let you keep the original until the new one comes. Brie again was critical in guiding us in terms of what other options would work. We haven't made a decision yet but I am 100% sure BoConcept will make it as easy as possible.I wish I could give 50 stars instead of 5. I cant speak for all stores but if they are as good as Edinburgh your money is well spent here. The furniture is stunning and customer care/design advice is worth hundreds in itself.The only negative thing is that we wish we could afford to furnish our entire house!!
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AS Home
AS Home
23/02/2021
Excellent product and service. A must and go to for my clients. High end for the home
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Jm C
Jm C
19/02/2021
I am a BO concept Westfield London's client. I am very happy with the service given. Very professional and sharp... Thank you so much to the team to help us in the choice of colors and sofa models. Thank you so much.
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Radu Istrate
Radu Istrate
16/02/2021
I have been a customer for over 2 years and have never been disappointed with any of the items we've ordered (and we've ordered around 10).Great sales team (Kalliopi) + post sales. Will keep coming back for sure.
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Joshua Wilson
Joshua Wilson
12/02/2021
Got a great service from Agata at the Finchley Road branch. She helped me pick out the right model, colour and fabric and showed me how it would look in my flat. I bought it in store and couldn’t be happier that I went for it. The Carlton sofa is a thing of beauty, perfectly made, amazing quality and so comfortable to lie on. It is the centre piece of my flat and definitely a forever sofa. Thanks Agata !
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