LEAD TIMES

Your guide to production and delivery timescales at BoConcept Scotland

Manufacture

your questions answered

by Florencia Simone, Design Consultant.

Florencia Simone
Group 157

ARE LEAD TIMES THE SAME ACROSS THE COLLECTION?

At BoConcept we work hard to deliver high quality design and service that is balanced with affordable pricing whilst fulfilling our environmental responsibilities. No two items in the BoConcept collection are the same, and so each has to be approached in its own way. This is also true when it comes to  production and shipping methods, which are tailored to ensure that each design can be delivered in the most timely, but also cost and environmentally effective manner possible.

Within the collection you will find complex, made to order designs that are time consuming to produce and ship, alongside others which can be bought off the shelf.

Quick Guide

IMMEDIATE Accessories we stock in store
QUICK Ex-display items
MEDIUM Non-upholstered furnishings and accessories we do not stock in store
EXTENDED Made to order upholstered furnishings

 Availability and individual lead times vary. Always speak to your Design Consultant for up to date information.

In Store

HOW CAN I FIND OUT THE LEAD TIME FOR A SPECIFIC ITEM?

Our in store stock levels and delivery times are always changing, but our our design consultants have access to up to the minute information and are always on hand to check the specific lead time of any item you are interested in.

WHAT WILL HAPPEN WHEN I PLACE MY ORDER?

Your design consultant will be able to provide you with an approximate delivery date when providing a quote for your order. This means you can make sure that it will work for you before spending any money.

This date will then be automatically cross referenced with our systems internationally, double checking for any updates that may impact upon it. Once this is complete, your design consultant will contact you to either confirm or amend your estimated date. This will take place within a maximum of three days of placing your order.

As your delivery date approaches we will contact you again to make sure that everything is ready. This will always be at least 48hours before delivery, and we aim to do this one week before.
On the day of your delivery, your installer will phone you 30 minutes before arrival, just so that you know they are on their way and you can look forward to the arrival of your new BoConcept furnishings.
Delivery - scaled up

DO DELIVERY DATES EVER HAVE TO CHANGE?

As much as we do everything that we can to avoid it, on occasion the delivery date for your order may change.

If there are any delays or changes to your delivery date you will be notified immediately. Even if the change is due to something outwith our control, we will always work with you to find an alternative that will work for you and your schedule.

WHAT IS HAPPENING DURING THE LEAD TIME?

Order Journey Diagram_FAFAFA

All upholstery pieces are made to order at our factory, then sent to our Denmark headquarters for quality checks before shipping out.

All furnishings are shipped to the Scotland from our headquarters in Denmark as orders are placed.

Delivery to the final destination is carried out by the delivery and installation team at BoConcept Scotland.

Learn about what to expect when taking delivery of your furnishings here.

Related Content

Can't find what you're looking for? The team at BoConcept Scotland are always on hand to answer questions, provide advice or inspiration or help you in any way possible. Let us know how we can help in the live chat or send us an email and we will get back to you as soon as we can.

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FREE STYLING ADVICE

Our Interior designers would love to add their free input to your design selection and customization. Visit us for free styling advice or book a no-obligation talk today.

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